Refund policy

Last updated: 14 November 2026

Statutory right of withdrawal

If you are a consumer, you generally have the following right of withdrawal.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, takes possession of the goods. If several goods ordered in one order are delivered separately, the period begins when the last good is received.

To exercise the right of withdrawal, you must inform us (Eighty 9 UG (haftungsbeschränkt), Högenstraße 78, 22527 Hamburg, Germany, telephone +49 151 67000945, email m.kuczera@gmail.com) of your decision to withdraw by an unequivocal statement, for example by letter or email.

You can also exercise the right online using our clearly accessible electronic withdrawal function: Withdraw contract / manage order. When you submit the online request, you will receive confirmation on a durable medium, normally by email, without undue delay.

You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send the withdrawal statement before the withdrawal period expires.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option, without undue delay and no later than fourteen days from the day on which we receive your withdrawal statement. We will use the same payment method used for the original transaction unless expressly agreed otherwise; no fees will be charged for the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Eighty 9 UG (haftungsbeschränkt), Högenstraße 78, 22527 Hamburg, Germany, email m.kuczera@gmail.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only for paper notices):

Date:

(*) Delete as appropriate.

Return packaging

Collectible comics should be returned with all included certificates, inserts and protective materials, using secure outer packaging appropriate for the item. Please do not place adhesive labels directly on comic bags, slabs or original product packaging. This practical request does not limit the statutory right of withdrawal.

Damaged, incorrect or defective items

Statutory warranty rights are separate from the right of withdrawal. If an item arrives damaged, incomplete or different from the listing, contact us promptly with the order number and clear photographs of the item and shipping packaging. Reporting promptly helps preserve carrier evidence but is not a condition of your statutory rights.