Shipping policy

Last updated: 14 November 2026

Dispatch and carrier

Orders are dispatched from Hamburg, Germany. Available services, prices and delivery estimates are calculated for the delivery address and shown at checkout. We generally use tracked DHL services. High-value orders may be sent with additional transport insurance and may require a signature on delivery.

Packaging for collectible comics

Raw comics are protected with appropriate backing and rigid outer packaging. Graded comics are cushioned and boxed to reduce movement and protect the slab. The packaging method is adjusted to the format, value and number of items.

Processing and delivery times

We prepare orders after payment has been confirmed. Any processing or delivery times shown at checkout or in the order confirmation are estimates unless expressly agreed as binding. Tracking information is provided when available. Delays caused by customs, severe weather, carrier disruptions or incorrect address information may be outside our control.

Germany and the European Union

Orders are shipped from within the EU. Deliveries to addresses in the EU do not normally require import customs clearance by the recipient. VAT treatment is based on the destination, the item and applicable tax rules.

United Kingdom, Switzerland and other non-EU destinations

Unless checkout expressly states otherwise, non-EU deliveries are made Delivered at Place (DAP). Import VAT, customs duties and carrier handling fees are not included in the purchase price and are payable by the recipient if charged by the destination country or carrier.

United States

Where duties or import taxes are collected at checkout, the shipment will be sent using a compatible prepaid-duty service so that the same charges should not be collected again on delivery. If checkout does not collect such charges, the recipient may be responsible for them in accordance with the destination rules.

Customs declarations

International shipments include an accurate product description, declared transaction value, applicable customs classification and country of origin. We do not understate values or mark commercial orders as gifts. Customs authorities make the final determination of classification, duties, taxes and clearance.

Transport damage and address issues

Please inspect the parcel and item after delivery. If damage is visible, keep all packaging and contact us promptly with the order number and photographs. This helps us make a carrier claim and does not limit statutory rights. Customers are responsible for providing a complete and deliverable address. If a parcel is returned because of an incorrect address or failed collection attributable to the customer, additional shipping may be charged before reshipment where legally permissible.

Questions about delivery to your country? Contact m.kuczera@gmail.com before ordering.